RainPoint Privacy Policy

Last Updated: August 2026

RainPoint and its affiliates or subsidiaries (“RainPoint,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit RainPoint.com, create an account, place an order, communicate with us, or otherwise use our website and related services. It also explains how we use, protect, and share information, the choices available to you, and how you can contact us with privacy questions.

Privacy at a Glance

Here is a quick summary of how RainPoint handles personal information:

  • Information we may collect: Contact details, account information, order information, device and browsing information, and information you choose to provide to us.
  • Payment information: Payments are processed through third-party payment providers. RainPoint does not store your complete credit card information on its own servers.
  • How we use information: To process orders, provide customer service, operate and improve our website, communicate with customers, prevent misuse, and support marketing and analytics activities.
  • Cookies and analytics: We may use cookies, pixels, log files, Google Analytics, and similar technologies.
  • Advertising: Advertising and analytics partners may collect information about visits to our website to help measure or deliver relevant advertising.
  • Email preferences: You can unsubscribe from promotional emails using the unsubscribe link included in those messages.
  • Privacy questions: Contact us at support@rainpoint.com.

What Personal Information Does RainPoint Collect?

The information we collect depends on how you interact with RainPoint.

Account and Contact Information

When you create an account, place an order, contact customer support, or use certain services, you may provide information such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account information
  • Information included in customer service requests

Providing certain information may be necessary for us to create your account, process an order, provide requested services, or communicate with you.

Order and Transaction Information

When you make a purchase, we may collect information related to your transaction, including:

  • Products ordered
  • Order number
  • Purchase date
  • Shipping information
  • Billing information
  • Order and delivery status
  • Transaction-related information

We use this information to process purchases, arrange delivery, provide order support, manage returns or refunds, and maintain transaction records.

Payment Information

RainPoint uses third-party payment processors to securely process payments.

Depending on the payment method available at checkout, payment processing may be handled by providers such as PayPal, Oceanpayment, or other payment providers.

Your complete payment card information is transmitted to the applicable payment provider for processing and is not stored on RainPoint's own servers after the transaction.

The payment provider's handling of your information is subject to its own privacy policy and terms.

Device and Browsing Information

When you visit RainPoint.com, certain information may be collected automatically through cookies and similar technologies, including:

  • IP address
  • Browser type
  • Device information
  • Internet service provider
  • Referring and exit pages
  • Pages viewed
  • Date and time of visits
  • Website interactions
  • Cookie or similar identifiers

This information helps us operate, understand, secure, and improve the website.

Why Does RainPoint Collect Personal Information?

We may use personal information for purposes such as:

  • Processing and fulfilling orders
  • Confirming purchases and sending transaction information
  • Providing shipping and tracking information
  • Creating and managing customer accounts
  • Responding to customer service requests
  • Processing returns, refunds, or warranty-related requests
  • Maintaining and improving RainPoint.com
  • Understanding how visitors use our website
  • Detecting fraud, misuse, or security risks
  • Sending promotional communications where permitted
  • Measuring marketing and advertising performance
  • Complying with applicable legal obligations
  • Protecting RainPoint, our customers, and our services

We aim to collect and use information only where reasonably necessary for our business operations and services.

How Does RainPoint Protect Personal Information?

RainPoint uses administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Our website uses secure transmission technologies, including SSL/TLS encryption, for information transmitted through supported secure pages.

Payment card information is processed through third-party payment processors and is not retained on RainPoint's servers after the transaction.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures designed to protect information under our control.

How Does RainPoint Share Personal Information?

RainPoint may share information with service providers and other parties when necessary to operate our business and provide services.

Service Providers

We may share information with trusted service providers that help us with activities such as:

  • Website hosting and e-commerce services
  • Payment processing
  • Shipping and order fulfillment
  • Customer service
  • Analytics
  • Advertising
  • Email communications
  • Website security and technical support

These providers may access information only as necessary to perform services for RainPoint and are subject to their own contractual and legal obligations.

Shopify

RainPoint uses Shopify to power its online store.

Shopify may process personal information in connection with the operation of our website, checkout, orders, and related e-commerce services.

You can review Shopify's privacy practices through Shopify's Privacy Policy.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable laws or regulations
  • Respond to a subpoena, court order, search warrant, or other lawful request
  • Protect our legal rights
  • Protect the safety or security of users or others
  • Prevent fraud, misuse, or other unlawful activity

Does RainPoint Sell Personal Information?

RainPoint does not sell personal information for money.

However, certain analytics and advertising technologies may involve sharing device, browsing, cookie, or similar information with advertising and analytics providers to measure advertising performance or provide more relevant advertising.

Because privacy laws may define terms such as “sale,” “share,” or “targeted advertising” differently depending on jurisdiction, your rights relating to these activities may vary based on where you live.

Cookies and Similar Technologies

RainPoint.com uses cookies and similar technologies to operate the website, understand website usage, remember preferences, improve services, and support analytics and advertising.

Cookies

Cookies are small data files stored on your browser or device.

They may be used to:

  • Keep website features functioning
  • Remember preferences
  • Maintain shopping cart or session information
  • Understand website usage
  • Measure marketing performance
  • Support relevant advertising

Log Files

Log files may automatically collect information such as:

  • IP address
  • Browser type
  • Internet service provider
  • Referring and exit pages
  • Date and time information
  • Website activity

Pixels, Tags, and Web Beacons

Pixels, tags, web beacons, and similar technologies may be used to understand how visitors interact with RainPoint.com and to measure marketing or advertising activity.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the operation of some website features.

Analytics

RainPoint may use analytics providers, including Google Analytics, to better understand how visitors use RainPoint.com.

Analytics services may collect information such as device identifiers, browsing activity, IP address, pages visited, and interactions with the website.

This information helps us understand website performance, identify usability issues, and improve the customer experience.

Where available, you may use privacy controls or opt-out tools provided by the relevant analytics provider.

Advertising and Interest-Based Advertising

RainPoint may work with advertising platforms and marketing providers such as Google, Meta/Facebook, and Microsoft/Bing.

These providers may use cookies, pixels, or similar technologies to collect information about visits to RainPoint.com and other websites for purposes including:

  • Measuring advertising performance
  • Understanding campaign effectiveness
  • Creating advertising audiences
  • Showing advertisements that may be more relevant to your interests

The current RainPoint Privacy Policy identifies Facebook advertising, Google advertising, and Bing among the services that may collect information related to website visits.

You can manage advertising preferences through the privacy and advertising settings offered by those providers.

You may also be able to opt out of certain interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance.

Email and Marketing Communications

If you provide your email address, RainPoint may send you communications relating to:

  • Your account
  • Orders
  • Customer support
  • Product information
  • Promotions
  • Discounts
  • Other RainPoint news or offers

Transactional messages relating to an order or requested service may still be sent when necessary.

You can unsubscribe from promotional emails at any time by selecting the Unsubscribe link included in the email.

How Long Does RainPoint Keep Personal Information?

RainPoint may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Maintain order and business records
  • Provide customer service
  • Resolve disputes
  • Meet contractual obligations
  • Prevent fraud or misuse
  • Comply with applicable legal or accounting requirements

For example, order information may be maintained in our records unless deletion is requested or continued retention is required or permitted for legitimate business or legal purposes. The current policy states that order information is retained unless the customer asks for its deletion.

Can I Ask RainPoint to Delete My Information?

You may contact RainPoint to request deletion of personal information associated with you.

To submit a privacy-related request, email:

support@rainpoint.com

Please provide enough information for us to understand and reasonably verify your request.

Certain information may need to be retained when required or permitted by law, including information needed for:

  • Transaction records
  • Accounting or tax obligations
  • Fraud prevention
  • Dispute resolution
  • Legal compliance

Your Privacy Choices

Depending on how you use RainPoint.com, you may have several privacy choices.

You may:

  • Unsubscribe from promotional emails
  • Adjust browser cookie settings
  • Use advertising preference controls offered by Google, Meta, Microsoft, or other providers
  • Use available analytics opt-out tools
  • Contact RainPoint to ask questions about your information
  • Request deletion of eligible information

Depending on your location, applicable privacy laws may provide additional rights regarding your personal information.

If you wish to exercise a privacy right or have questions about which rights apply to you, contact support@rainpoint.com.

Do Not Track Signals

Some web browsers offer a “Do Not Track” or similar setting.

Because there is not a universally accepted standard for interpreting all browser-based Do Not Track signals, RainPoint may not respond to these signals unless required by applicable law.

You can still use the cookie, browser, advertising, and opt-out controls described in this Privacy Policy.

Third-Party Websites and Services

RainPoint.com may contain links to third-party websites, platforms, or services.

Those third parties operate independently from RainPoint and may have their own privacy policies and data practices.

RainPoint is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

RainPoint.com and its general e-commerce services are not intended to knowingly collect personal information from children where parental consent is required by applicable law.

If you believe a child has provided personal information to RainPoint inappropriately, please contact support@rainpoint.com so we can review the matter.

Changes to This Privacy Policy

RainPoint may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised.

We encourage you to review this page periodically for the latest information about RainPoint's privacy practices.

Frequently Asked Questions About RainPoint Privacy

What personal information does RainPoint collect?

RainPoint may collect contact information, account information, order and transaction information, customer service information, and device or browsing information depending on how you interact with RainPoint.com.

Does RainPoint store my credit card information?

RainPoint does not store your complete credit card information on its own servers after a transaction. Payment information is processed through third-party payment providers.

Does RainPoint use cookies?

Yes. RainPoint.com may use cookies, log files, pixels, tags, and similar technologies to operate the website, understand website usage, support analytics, and measure advertising.

Does RainPoint use Google Analytics?

Yes. RainPoint's current Privacy Policy identifies Google Analytics as an analytics service used to collect and analyze information about website usage.

Does RainPoint share information with advertising platforms?

Certain website and device information may be processed by advertising and analytics partners, including services associated with Google, Meta/Facebook, and Microsoft/Bing, for advertising measurement and related purposes.

How do I stop receiving promotional emails?

Select the Unsubscribe link in a promotional email from RainPoint. This does not prevent RainPoint from sending necessary transactional or service-related communications.

Can I ask RainPoint to delete my information?

You may contact support@rainpoint.com to request deletion of eligible personal information. Some information may need to be retained where required or permitted for legal, accounting, fraud-prevention, or other legitimate purposes.

How can I contact RainPoint about privacy?

For questions, concerns, or privacy-related requests, contact RainPoint at:

Email: support@rainpoint.com

Contact RainPoint About Privacy

If you have questions about this Privacy Policy, how RainPoint handles personal information, or a privacy-related request, please contact:

RainPoint Customer Support
Email: support@rainpoint.com

When submitting a privacy request, please describe your request clearly and provide sufficient information for our team to identify the relevant account or interaction.

Last Updated: August 2026